blog

Your questions, answered

From the bottom of our hearts, Thank you to everyone who has reached out to us offering support.

These are difficult times, but watching communities take care of each other across the city (and around the world) shows just how strong, resilient, and generous we all truly are.

This crisis also shows us how charity cannot be the answer, in this or any time. Our work is vital right now, but it’s no replacement for the government ensuring that everyone in our communities has access to food, shelter, and healthcare. So many of us are one missed paycheque away from using a food bank. This cannot remain the status quo.

In the meantime, we’ve been getting a lot of similar questions from generous people wanting to help us provide food to vulnerable members of our community. So, here’s a FAQ:

Can I Volunteer?
At this time, we’ve reached our capacity for volunteers (thank you everyone!). We’ll post an announcement on our website and on our social media accounts if this changes.

Can I Donate Food?
Usually, yes! Read our Food Guidelines page to see what we can accept.

Do You Need Any Items?
We’re currently in need of hand sanitizer, unused personal care items (like shampoo, deodorant, menstrual products, soap, etc.), baby care items like wipes, formula, and diapers (particularly size 3-4) and clean takeout containers with lids.

Where Can I Donate?
We’re accepting donations at our 1884 Davenport location from Monday-Friday, 9am-11pm and 1pm-3pm. Please ring the doorbell when you arrive.

What’s The Best Way To Support You Right Now?
Monetary donations allow us to buy exactly what we need on short notice. Plus, we have relationships with farms, shops, and suppliers so we can buy things at a lower price than retail shoppers. Please donate online here.

What Are You Doing To Stay Safe?
To keep our workplace healthy, our staff and volunteers are following stringent precautionary measures like frequent hand washing, sterilizing our work environments on an hourly basis, use of rubber gloves, and social distancing.

The Stop is also providing extended, paid sick days and work-from-home arrangements to our employees. We encourage other employers to do the same, and everyone to sign this petition calling for the federal government to provide paid sick days for all workers and to increase access to Employment Insurance.

I’m Struggling To Access Food Right Now. Where Can I Go?
We’re offering emergency food services at 1884 Davenport. Click here to see our hours.

I’ve Got Another Question!
Send us an email at general@thestop.org, or call (416) 652-7867. We’re experiencing a high volume of calls/emails at this time, and are prioritizing those in need of food, so it may take us a couple hours to get back to you. Thank you for your patience!